Returns & Exchanges

At Revopoint 3D, we want you to be completely satisfied with your high-precision scanning experience. If your device does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange, provided it is in its original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the official website or email to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare the Package

  Securely pack the 3D scanner, including all original accessories, cables, and calibration kits, into the original packaging to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at an authorized courier location, ensuring you retain the tracking number for your records.

• 4.
  Quality Inspection and Refund

  Once our technicians verify the device's condition and functionality, we will process your refund or dispatch your replacement unit within 5-7 business days.